Privacy Policy
Submit Your Assignments takes your privacy and confidentiality seriously. Personal information provided while using our services is used only for legitimate business purposes, including providing requested services, processing payments, communicating with customers, maintaining accounts, and providing customer support.
Payments are processed securely through Authorize.net. We do not provide writers or editors with customers’ personally identifiable information unless necessary to provide the requested service. Customers should not share unnecessary personal information directly with writers or editors.
1. Human Authenticity & Data Protection
Your privacy and academic integrity are important to us. Files, instructions, account information, and other personal information provided to Submit Your Assignments are used only to provide the services you request, verify originality, communicate with you, and maintain your account.
We do not sell customer documents or use them to train artificial intelligence models.
Human-Written Work and AI Detection Results
Every assignment we deliver is written and edited by human writers. No AI is used to write, draft, or edit the work we deliver to you.
We cannot guarantee that third-party AI-detection tools will not return a false positive. These tools may flag original, human-written work as AI-generated, and a detection score alone is not proof of how a paper was written.
If a Turnitin report for your delivered work shows AI-generated content above 30%, you may request a refund or a revision. Results at or below 30% are treated as false positives and are not grounds for a refund. We do not accept other AI-detection tools as evidence for this policy.
To open an AI-related refund or revision request, you must contact us within 14 days of your order’s due date and provide the relevant Turnitin report. This policy does not apply to content the customer supplies as part of the order.
All materials are provided for research, brainstorming, and study support only. Customers are responsible for how they use materials and for following their institution’s academic policies.
To learn more about our commitment to authentic, human-reviewed services, please review our SYA Authenticity Promise:
2. Information We Collect
Depending on the services you use, we may collect information including:
- Name
- Billing information processed through Authorize.net
- Email address
- Telephone number
- Account information
- Order and assignment details
- Instructions, files, and supporting materials you provide
- Communications with our customer-support team
- Records of emails, telephone conversations, and text-message communications when applicable
- Device, access, and website-use information
We do not require customers to provide unnecessary identification documents as part of our standard ordering process.
3. Information Collected Through Our Website
When you place an order, register for an account, submit a request, or otherwise use SubmitYourAssignments.org, we may collect information necessary to provide and improve our services.
This may include device information, access information, account activity, order information, and information voluntarily submitted by the customer.
We use this information to operate our website, provide requested services, maintain customer accounts, improve the customer experience, provide support, and meet applicable legal and business requirements.
4. How We Use Collected Information
Submit Your Assignments may use collected information to:
- Provide services requested by customers
- Process and maintain orders
- Maintain customer accounts
- Provide billing and payment-related support
- Respond to questions, requests, or complaints
- Provide customer service and account assistance
- Communicate important information about an active order or requested service
- Maintain internal records
- Improve our website and services
- Meet applicable legal, regulatory, accounting, and security requirements
Our primary method of customer communication is email.
When necessary to provide customer service, we may also communicate with customers by telephone.
Providing a telephone number does not automatically constitute consent to receive SMS/text messages. SMS communications are only sent to customers who have separately and affirmatively opted in to receive SMS messages as described in Section 5 below.
We do not sell or rent personal information to third parties for their independent marketing purposes.
5. SMS/Text Messaging Privacy, Consent & Opt-In Data
Submit Your Assignments uses SMS messaging for customer-care communications only.
Customers who affirmatively opt in may receive SMS messages regarding:
- Customer questions
- Order updates
- Assignment status updates
- Account assistance
- Support requests
- Requested customer-service follow-up
SMS Consent
Providing a mobile telephone number to Submit Your Assignments does not, by itself, constitute consent to receive SMS/text messages.
SMS consent is collected separately through direct communication with the customer.
Customers may opt in:
- By email: A Submit Your Assignments representative may ask whether the customer would like to receive customer-care SMS updates in addition to email. The customer must affirmatively agree before SMS messages are sent.
- Through an Academic Success Advisor: If a customer directly communicates with an Academic Success Advisor by telephone or text, the advisor may ask whether the customer would like to receive future customer-care updates by SMS in addition to email. The customer must affirmatively agree before being enrolled in ongoing SMS messaging.
Simply providing a phone number, calling us, or sending us an initial text message does not automatically enroll a customer in ongoing SMS messaging.
Before customers opt in, they are informed:
Message frequency may vary. Message and data rates may apply. Reply HELP for help. Reply STOP to unsubscribe. SMS consent is optional and is not a condition of purchase.
Our complete SMS opt-in procedure is available here:
https://submityourassignments.org/sms-consent-process/
Our SMS Messaging Terms are available here:
https://submityourassignments.org/terms-and-conditions-sms-messaging-policy-submit-your-assignments/
SMS Opt-In Data and Consent Privacy
SMS/text-message opt-in data and consent will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes.
All categories of information described in this Privacy Policy exclude SMS/text-message originator opt-in data and consent from sharing with third parties for marketing or promotional purposes.
We may share limited information with service providers necessary to operate our messaging program, including telecommunications carriers, messaging platform providers, and other vendors that assist with the delivery of SMS messages. These service providers may use the information only as necessary to perform services on our behalf.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Message Frequency and Carrier Charges
Message frequency may vary depending on the customer’s active order, support request, or communication needs.
Message and data rates may apply.
Wireless carriers are not liable for delayed or undelivered messages.
STOP / Opt-Out Instructions
Customers may opt out of SMS messaging at any time by replying:
STOP
After receiving a STOP request, Submit Your Assignments will stop sending SMS messages to that number except as necessary to confirm the opt-out request or as otherwise permitted by applicable law.
HELP Instructions
Customers may reply:
HELP
for assistance with SMS messaging or customer support.
Customers may also contact Submit Your Assignments via our customer support channels.
6. Customer Accounts and Account Information
Customers may request to correct, update, amend, or deactivate personal information associated with their account by contacting our Customer Support Team.
We retain customer information for as long as reasonably necessary to:
- Maintain an active account
- Provide requested services
- Maintain business and financial records
- Resolve disputes
- Enforce agreements
- Comply with applicable legal obligations
7. Data Storage and Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
Customers are responsible for maintaining the confidentiality of passwords, PINs, and other account access credentials.
Although we take reasonable measures to safeguard information, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Sharing and Disclosure of Information
We do not sell or rent customer personal information.
We may disclose information when reasonably necessary to:
- Provide services requested by the customer
- Process payments
- Operate our website and business systems
- Use vendors or service providers acting on our behalf
- Prevent fraud or protect our business and customers
- Comply with applicable law, legal process, court orders, or lawful government requests
Any disclosure involving SMS opt-in data or SMS consent remains subject to the specific protections described in Section 5 of this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, business practices, legal requirements, or technology.
We encourage customers to review this Privacy Policy periodically for updates.
Continued use of our website or services following an update is subject to the then-current Privacy Policy.
Refund, Cancellation, and Revision Policy
At Submit Your Assignments strives to provide high-quality writing assistance, editing, proofreading, rewriting, research support, and related services. We recognize that customer satisfaction is important and are committed to resolving concerns fairly while protecting the time and professional work invested in each order.
By placing an order and completing payment, customers acknowledge and agree to the following terms.
10. Payment and Order Confirmation
Full or Partial payment is generally required before work begins, unless an alternative payment arrangement has been expressly approved.
Once we confirm an order and assign it to a writer or editor, allocate resources, and begin work, refunds may not be available. Refund eligibility depends on the order’s progress, the services performed, and the circumstances surrounding the request.
11. Order Cancellations
Customers may request cancellation by contacting our support team.
- Before work begins: Customers may be eligible for a full refund.
- After work begins: A partial refund may be available based on the portion of work not yet completed.
- After substantial work has been completed: We will evaluate refunds based on documented progress, work delivered, and any remaining services.
- After final delivery: Refund requests will be reviewed under our quality and revision provisions.
An order cancellation does not automatically entitle the customer to a full refund when professional services have already been performed.
12. Partial Refunds
When an order is canceled or discontinued after work has begun, Submit Your Assignments may offer a partial refund.
Partial refunds are evaluated using factors including:
- The original scope of work and agreed service price.
- The amount of work completed and delivered.
- The amount of work remaining.
- The extent to which completed work meets the agreed instructions and quality standards.
- Any documented errors or service failures.
Refunds are not calculated solely from page counts when the service involves research, technical editing, extensive restructuring, formatting, or other specialized work.
We will explain any approved partial refund.
13. Revisions and Quality Concerns
Customers may request revisions within seven calendar days of final delivery.
We provide eligible revisions at no additional charge when the requested changes fall within the original order instructions and agreed scope.
Examples include correcting grammatical errors, addressing formatting inconsistencies, restoring appropriate terminology, or correcting deviations from the agreed instructions.
The following may require a separate quote:
- New instructions introduced after work begins.
- Additional research or content not included in the original agreement.
- A change from editing or rewriting to substantial original composition.
- Additional pages, sections, or deliverables.
- Repeated changes in writing style or direction beyond the agreed requirements.
There is no predetermined numerical limit on eligible corrections within the seven-day revision period. However, requests must relate to the original scope and identified concerns.
14. Rewriting, Editing, and AI-Related Services
Editing, rewriting, humanization, and original writing are different services with different levels of work and pricing.
Customers are responsible for accurately describing the condition of their submitted materials, including identifying known AI-generated or AI-assisted portions when that information is relevant to the requested service.
If the original document contains extensive AI-generated material, inconsistencies, unsupported claims, or substantial structural deficiencies, the project may require services beyond a standard rewrite.
When additional work is needed beyond the agreed scope, we may offer an updated quote or alternative service arrangement before proceeding.
AI detection results are not guaranteed. Automated AI-detection systems can produce inconsistent results and false positives. We do not guarantee a specific AI-detection percentage, a zero-percent score, or that revised work will be classified as human-written by any particular software.
Regardless of AI-detection results, completed work remains subject to the quality and accuracy standards agreed upon for the purchased service.
15. Academic and Technical Accuracy
For specialized or technical documents, we work to preserve the customer’s intended meaning, terminology, references, and information.
Customers should identify any factual, mathematical, scientific, or technical concerns with specific examples so they can be reviewed.
If our work introduces a material error or changes the intended meaning contrary to the agreed instructions, we will evaluate an appropriate correction or other remedy.
The customer remains responsible for verifying underlying research data, experimental findings, source materials, institutional requirements, and the document’s final use.
16. Drafts and Work-in-Progress Files
The author may provide preliminary drafts, sample sections, and progress updates before final proofreading, formatting, and quality review.
These materials are intended to demonstrate progress and gather feedback.
Customers are encouraged to provide clear, consolidated feedback. We will review identified concerns based on the project’s stage of completion and the agreed requirements.
A preliminary draft is not a finalized deliverable. However, genuine concerns about substantive accuracy or deviations from the agreed scope may be raised at any stage.
17. Refunds for Quality Issues
If a customer believes a completed service does not meet the agreed instructions or quality standards, the customer should contact us within seven calendar days of final delivery with specific examples.
We will review the original instructions, completed work, customer feedback, and any relevant communications.
Depending on the circumstances, a resolution may include:
- Corrections or revisions at no additional cost.
- Replacement of a deficient section.
- A partial refund.
- A full refund when warranted by the circumstances.
Refunds will not be denied solely because work has been delivered or a revision was previously attempted.
18. Customer Responsibilities
Customers are expected to provide complete instructions, necessary documents, accurate project details, and timely clarification when requested.
If required information is incomplete, contradictory, or withheld, project scope, turnaround time, and revision eligibility may be affected.
Customers are also responsible for reviewing progress submissions and raising concerns promptly.
19. Disputes and Resolution
We encourage customers to contact Submit Your Assignments directly before initiating a payment dispute.
Our team will review the matter and attempt to reach a reasonable resolution based on the original agreement, project progress, and documented quality concerns.
Nothing in this policy limits a customer’s rights under applicable law, payment-network rules, or mandatory consumer protections.
20. Refund Processing
Approved refunds will generally be returned to the original payment method. Processing times depend on the payment provider and issuing financial institution.
We will explain any deductions or limitations before finalizing a proposed settlement.
21. Contact Us
If you have questions regarding this Privacy Policy, your personal information, or our SMS messaging practices, please contact Submit Your Assignments through the customer-support information provided on our website.
For cancellations, revisions, refund requests, or questions about this policy, please contact Submit Your Assignments through our official website:
https://submityourassignments.org
Include your order number, the reason for your request, and any relevant supporting documentation.
We reserve the right to update this policy prospectively. Changes will not retroactively replace the refund terms applicable to an order already placed without the customer’s agreement.
